Refund Policy

Non-Refundable Deposit and Fees

The deposit and all payment processing fees are strictly non-refundable from the moment of booking, under any and all circumstances. No exceptions will be made. This includes the CA$1,000 / US$730 deposit that secures your place and the card processing fee of 3.7% + $0.30 (covering both domestic and international cards), which is calculated once on the total booking amount.

Full Payment Deadline

The full remaining balance of the trip must be paid in full no later than February 1, 2027. Failure to complete payment by this date may result in the automatic cancellation of your reservation, without refund of any amounts already paid (including deposit and processing fees).

Zelle and Email Money Transfer Payments

Full payment is due within 48 hours of reservation. If payment is not received within 48 hours, the reservation is automatically released. No processing fees apply to these payment methods.

Cancellations Before February 1, 2027

If you need to cancel before February 1, 2027, please contact Rachad directly at [email protected] or 604-396-8526. A trip credit may be issued in lieu of a cash refund, minus any non-refundable amounts (deposit and processing fees). No cash refunds will be provided.

After February 1, 2027 -- No Refunds

After February 1, 2027, absolutely no refunds of any kind will be issued, regardless of the circumstances. All amounts paid -- deposit, processing fees, and the remaining balance -- become fully non-refundable and non-transferable as of this date. This is a fixed agency and supplier policy: once accommodations, experiences, and other trip components have been committed and paid to our partners, those funds cannot be recovered. Travel insurance is strongly recommended.

Force Majeure

In the event of circumstances beyond our control that prevent the trip from proceeding, we will work with you to reschedule or provide a partial credit toward a future experience.